Service Fees
Gas Appliance Fault Finding and Repair $297.00 + gst (external)
Gas Appliance Fault Finding and Repair $330.00 + gst (internal)
Full Service $297.00 + gst (external)
Full Service $330.00+ gst (internal)
Service or Repair Gas Log/ Pebble Fire $360.00 + gst
Gas Bill Review Service $50+gst
Gas Leak Detection and Location $360.00 + gst
Gas Appliances Safety Check $360.00 + gst
Commercial Kitchen Safety Check $360.00 + gst
Programmed Servicing of Commercial Appliances P.O.A.
Rooming House Gas Safety Checks with and ESV inspection report $360+gst
Marine Gas Surveys – price dependant on marina location (refer Marine Gas Survey page for information)
– Service fees cover the first 60 mins of labour, additional time (if required) will attract further charges ($45 + GST per quarter hour)
– Service and repairs carry a 3-month warranty.
– Parts carry a minimum of 12-month warranty.
If a second appliance is serviced in the same dwelling we waive the travel cost.
Second appliance fee – $200+gst
* T&C Apply
Warranty Policy
Domestic Warranty Information
6 Year warranty on:
- All gas appliance installations
- Any plumbing works over $750.00
Note: All warranty work performed in business hours
Other warranty information:
- 3 months warranty on domestic gas appliance repairs
- 12 month warranty on parts
Commercial Warranty Information
6 Year warranty on:
- All gas appliance installations
- Any plumbing works over $750.00
- All warranty work performed in business hours
Other warranty information:
- 12 months warranty on gas parts
- 1 month warranty on commercial gas repairs
Safe Work Practices and Guidelines
Access for maintenance and servicing for units installed in a roof space.
– Access hatch / manhole must be min 600mm x 600mm.
– A walkway to the appliance must be installed and be min 600mm wide.
– A service platform must be installed around the appliance and be at least 750mm wide.
– All platforms must be permanently fixed to the building and capable of supporting the weight of a person.
– A permanent artificial light must be provided at the appliance with a switch located adjacent to the access opening
– Ductwork must not restrict the required clearances for servicing or maintenance.
Click here for Victorian Building Authority guidelines around heating appliances installed in roof spaces, in accordance with AS5601.1
Please note – we take the safety of our staff and customers seriously. We understand that not everyone knows the set up in their roof space, so please do let us know if you are unsure when making your booking. If we attend to a property where access is deemed unsafe due to non-compliance in accordance with AS5601.1 we will provide a solution / guidance for safe access and what remedial work is required to meet the code. Payment is required on the day and once remedial work is carried out, we will return to complete the task under our warranty policy.
Examples of access requirements:
Access for maintenance and servicing of imitation gas log fire/ pebble units
– Control panel must be accessible for servicing
– Plinth and/or glass facia needs to be removable (if applicable)
– If unit is inbuilt into an internal wall and control panel is covered and not accessible (i.e. behind non-removable plasterboard or marble/stone facia) then it is deemed a non-compliant installation. We can’t service or repair what we can’t access.
All gas appliances must be installed to meet AS5601.1.2022 and manufacturer’s instructions. If not, it can affect your insurance if the gas appliance is subject to any claimable event.
If we attend a scheduled appointment and unable to access the mechanical workings of the unit due to non-compliance in accordance with AS5601.1.2022, our service fee is still payable. Once non-compliance has been rectified and unit meets the required code / appropriate access is provided, we will return under our warranty policy (within 3-months of initial attendance).
Examples of access requirements:
Does the faulty appliance need to be taken away?
Generally – no. The appliance will be fixed on site.
Operating Hours
We operate Monday to Friday between the hours of 8am and 5pm.
Off peak season
Our admin team work flexible hours during the off peak season.
Admin office hours are:
9am – 3pm (Monday – Thursday)
9am – 1pm (Friday)
If calling outside of these times, please leave a message and will return your call asap.
Appointment Bookings & Wait Times
To make a booking call our office on 9502 4854 or email bookings@totalgascare.com.au
We book our appointments in one hour blocks i.e 8am, 10am, 12pm etc (example, the technician will arrive between 10:00am – 11:00am).
Generally, the most you would be waiting for our technician to arrive is 0 to 30 minutes.
We aim to get a technician booked to come out within a day or two of your request, however during peak season there can sometimes be delay due to the demand.
Our technicians will usually arrive as close to the start time as possible, however if they are running a little behind schedule we will ring you and let you know.
Cancellation Policy
We are happy to reschedule if you ring 24hrs prior to your scheduled appointment.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you could be subject to a cancellation fee. This includes appointments where our technician arrives on site and is unable to access the property as arranged. To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. You can cancel or reschedule an appointment by calling us on 9502 4854.
Customer Reviews
Had another company tell me that the 40 year old gas ducted heating unit in our investment property needed to be replaced because the parts were no longer available. Quote was $3600 to replace.
Special mention to Reuben for his methodical approach to solving our problem, with patience, perseverance and a very friendly manner.
We would highly recommend and as the need arises we will be returning customers. – SB
If you have any problems with your gas appliances definitely call these people they are awesome 👍 -JM
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Absolutely the best service I have experienced. I got an appointment within a couple of days. They came on time. They called and let me know they would be a bit late when they had to come back. Both service people I dealt with were polite, respectful, just lovely human beings and totally professional. Would definitely recommend and use again. – LS
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Ian and his team has been very reliable and professional in their services. I highly recommend them for any gas plumbing including gas safety certificate related matters. Ian and his team are very experienced. I was misguided by another plumber and thanks to Ian all has been fixed the right way inline with the Australian Gas Safety Standards. I would like to thank to Genett (booking and Admin Officer) as well, as she has been very prompt with her response on emails and follow-up calls. – OD
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Rueben arrived on time to clean and test our heater. He was friendly and professional and did a fantastic job. Very glad we called Total Gas Care Services. Highly recommended. – CC
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I called Total Gas Care on Wednesday afternoon and they came out Thursday morning.
They checked our Gasglo Central Heater (yes, it is 45 years old), serviced it and made it ready for winter operation.
Jen (in the office) and Reuben (the technician) were friendly, professional and provided us with excellent service. Nice!
I recommend you do yourself a favour and give them a go. – RL
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Prompt and efficient service as usual
Highly recommended. – TO’M
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Professional booking arrangement. Serviceman was punctual, polite and did a good job fixing my cooktop with minimal fuss – AM
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Did a wonderful job fixing up my heater, quick and efficiently plus they guarantee their work! – MB
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These guys are GREAT! We had a poor experience with a large franchised group, and the highly experienced and professional team at Total Gas Care Services have got us back on track with thorough and personal attention in a very timely manner. A+++ -S
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Jen in the office is both professional and courteous as I had to make a change to my booking date which wasn’t an issue. Steve the technician was on time and was also very pleasant. Employing service contractors can be frustrating, but not on this occasion. Highly recommend 👍 -DT
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I have a Vulcan space heater. Yes the older style. The pilot light wouldn’t light the heater. I called total gas company on the Monday they came out Tuesday afternoon. Fixed my heater checked it all out. What fantastic service!!!! No waiting for weeks before anyone would come. Knew exactly what the problem was and fixed it. I will be recommending this plumber to all my friends. – CA
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To the wonderful team at Total Gas Care Services,
From Ian to Jen, to Gordon and Bryce – you are all so amazing. I have now used this company over serval years (10-12+ years, they installed a water heater and in the years proceeding I have not had to look for another company to help me with heating). They are always so very helpful and you can rely on them to do a fabulous job. They always tell me what is wrong in terms I can understand and have taken the time to answer (all) my questions. More recently, they were able to recommend how to get attention for a fault in my gas line and then visited to make sure all was well. In all the time I have used them (and I will continue to do so), they have been excellent and professional in their work ethic. I can not highly recommend them to anyone who needs the professional services they provide. Thank you again for all your help. -ID
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Gordon and the team at Total Gas Care Services are fantastic. We have used them on several occasions, and will keep doing so. They are always on time and able to explain what the problem is, and fix it, or refer on if it is a council issue, such as gas lines. They are all professional and polite, a delight to deal with. -BA
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We were very impressed with the Service right from the time I spoke to Jen who handled our inquiry and the prompt response. Our technician Gordon was excellent in discovering the issue and fixing the problem. We have used Total Gas Care before and recommend them highly. – BH
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Highly recommended. Gordon is an exceptional tradesman. I particularly like that they know how to recondition/clean/maintain old but very-well-made gas units (water heaters, stoves, etc), rather than assume everything old needs to be replaced. -LM
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Can recommend Total Gas Care for all Gas related work. Had my gas heater serviced and the job was done very professionally and the clean up during and after was great. A comprehensive report in the job was provided at completion. – CM
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Excellent service. On time and fixed a problem that another service company and a gas fitter could not fix. Very impressed – AM
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Excellent service and prompt. Highly recommend – M
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Ian and team ALWAYS reliable, trustworthy and great workmanship. Highly, highly recommend. – SR
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Excellent service, always reliable. They standby their work. – BB
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Would highly recommend their service. Arrived on time, good communication, friendly team. Thank you Gordon for fixing our gas leak issue. – TM
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We’ve got a 40+ years old Vulcan gas heater that wasn’t working. We tried several repairers but none could fix it and was more interested in selling than fixing it. Luckily my sister found TOTAL GAS CARE SERVICES and what a life saver they were! This company is courteous, great communications, on time, and did a fantastic job! Thank you Gordon! – S
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Couldn’t be happier. From the first phone call, to the flexibility in being able to book quickly, the quality work and reasonable price, we have no hesitation in using Total Gas Care again. – JD
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I have a 30 yr old ducted heating system. My pilot light wouldn’t stay on when I turned the heater on in the house. I had Jim’s Air-conditioning come out to fix it. After they spent all of 10 minutes assessing my heater unit I was told that the parts on my system are no longer available. I still had to pay the $130 call out fee. I then got the option of spending $5,900 for a brand new system through them. I thought I would try a second opinion. Called Total Gas Care. They came out within a week (no call out fee) and replaced the faulty pilot light part all for a very minimal cost. Cannot thank you guys enough. – JK
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Serviced my mother’s 45 year old Pyrox gas space heater. Thoroughly checked and cleaned unit, and replaced mal-functioning fan. My mother was so pleased. Saved her thousands as she thought the heater was beyond repair and she’d have to invest in a new one. Good for another 45 years! Thanks Gordon. -JG
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We had an issue with heating. Same day service whereas another company had a two week wait. They recommended Total Gas Care. Gordon serviced and changed a component on our Brivis heater. Very thorough and professional, with a reasonably price at the end. We were pretty happy to have warmth back in the house so quickly.
Privacy Policy
Privacy Policy
Gas Safety Certification Australia Pty Ltd t/as Total Gas Care Services is committed to providing quality services and the best possible customer service to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes and not limited to names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including in person conversation, correspondence by telephone, email, and via our website (www.totalgascare.com.au), and social media platforms.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. In the unlikely event of a data breach, if we deem the breach has the potential to result in serious harm, we will notify the affected individuals.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Gas Safety Certification Australia Pty Ltd t/as Total Gas Care Services will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may be subject to change from time to time.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us in writing at 33/148 Chesterville Road, Cheltenham 3192 or info@totalgascareservices.com.au
Australian Gas Association www.gas.asn.au
Dial before you dig www.dialbeforeyoudig.com.au