Does your service have a warranty?
Domestic Warranty Information
6 Year warranty on:
- All gas appliance installations
- Any plumbing works over $750.00
Note: All warranty work performed in business hours
Other warranty information:
- 3 months warranty on domestic gas appliance repairs
- 12 month warranty on parts
Commercial Warranty Information
6 Year warranty on:
- All gas appliance installations
- Any plumbing works over $750.00
- All warranty work performed in business hours
Other warranty information:
- 12 months warranty on gas parts
- 1 month warranty on commercial gas repairs
How much does the service cost?
Gas Appliance Fault Finding and Repair $297.00 + gst
Full Service & Home Tune Up $297.00 + gst
Gas Leak Detection and Location $330.00 + gst
Full Gas Appliances Safety Check $360.00 + gst
Commercial Kitchen Safety Check $360.00 + gst
Programmed Servicing of Commercial Appliances P.O.A.
Gas Appliance Safety Check & Clean $297.00 + gst
Rooming House Gas Safety Checks with and ESV/CAV inspection report $360+gst
How much time do I have to wait for a technician to come?
Generally a technician will be booked in within 7 days. We offer Hour blocks from 8am to 4pm Mon -Fri.
So a booking for 10am our Gas Tech will arrive normally close to the start time of the booking if we run 20 mins late or more we will generally ring you to let you know we are running behind.
Peak season we do Saturdays
Does the appliance have to be taken away?
Generally – no. The appliance will be fixed on site.
What are your operating hours?
8am to 5pm weekdays – Saturday mornings May to September
Can I book an appointment time?
We book our appointments in one hour blocks. So generally, the most you would be waiting is 0 to 30 minutes.
So each day we have times from 8am , 9am 10am etc – Last appointment time 4pm Mon-Fri
How much extra is a service on a second and third appliance
If a second appliance is serviced in the same dwelling we waive the travel cost.
This brings the price down to $200+gst
What’s your cancellation policy?
We are happy to reschedule if you ring 24hrs prior to your scheduled appointment.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you could be subject to a cancellation fee. This includes appointments where our technician arrives on site and is unable to access the property as arranged. To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. You can cancel or reschedule an appointment by calling us on 9502 4854.
Do you have a Covid policy?
Yes, we do! We are fully committed to keeping our customers, staff and community safe and healthy. We follow all current guidelines as directed by the public health authorities and take the necessary steps to protect you and our technicians whenever they visit your home.
- Our staff are fully vaccinated
- Wear the required Personal Protection Equipment (PPE)
- Will physically distance and keep 1.5m (where possible)
- Will sanitise their hands before entering your property and at regular intervals during their visit
- Will disinfect surfaces and work areas on completion
What we ask of you:
- If between now and your appointment you (or someone in your household) experience Covid like symptoms, require a Covid test or isolate please let us know ASAP.
- Where possible, stay in a different room to the one the technician is working in and open any doors / windows to make sure your home is as well-ventilated as possible during our visit.
Australian Gas Association www.gas.asn.au
Dial before you dig www.dialbeforeyoudig.com.au