FAQ

Does your service have a warranty?

Domestic Warranty Information

6 Year warranty on:

  • All gas appliance installations
  • Any plumbing works over $750.00

Note: All warranty work performed in business hours

Other warranty information:

  • 3 months warranty on domestic gas appliance repairs
  • 12 month warranty on parts

Commercial Warranty Information

6 Year warranty on:

  • All gas appliance installations
  • Any plumbing works over $750.00
  • All warranty work performed in business hours

Other warranty information:

  • 12 months warranty on gas parts
  • 1 month warranty on commercial gas repairs

How much does the service cost?

Gas Appliance Fault Finding and Repair $260.00 + gst

Full Service & Home Tune Up $260.00 + gst

Gas Leak Detection and Location $300.00 + gst

Full Gas Appliances Safety Check $300.00 + gst

Commercial Kitchen Safety Check $360.00 + gst

Programmed Servicing of Commercial Appliances P.O.A.

Gas Appliance Safety Check & clean $260.00 + gst

Rooming House Gas Safety Checks with and ESV/CAV inspection report $360+gst

How much time do I have to wait for a technician to come?

Generally a technician will be booked in within 7 days. We offer Hour blocks from 8am to 4pm Mon -Fri.

So a booking for 10am our Gas Tech will arrive normally close to the start time of the booking if we run 20 mins late or more we will generally ring you to let you know we are running behind.

Peak season we do Saturdays

Does the appliance have to be taken away?

Generally – no. The appliance will be fixed on site.

What are your operating hours?

8am to 5pm weekdays – Saturday mornings May to September

Can I book an appointment time?

We book our appointments in one hour blocks. So generally, the most you would be waiting is 0 to 30 minutes.

So each day we have times from 8am , 9am 10am etc – Last appointment time 4pm Mon-Fri

How much extra is a service on a second and third appliance

If a second appliance is serviced in the same dwelling we waive the travel cost.

This brings the price down to $200+gst

www.esv.vic.gov.au 

Australian Gas Association www.gas.asn.au

Dial before you dig www.dialbeforeyoudig.com.au